Frequently Asked Questions
Find answers to the most common questions about our shipping services
How do I create a shipping label?
Simply click 'Ship Now', enter your shipping details, choose your preferred carrier and rate, then pay and print your label.
What shipping carriers do you support?
We support major carriers including UPS, FedEx, DHL, DPD, and Evri, offering competitive rates across all services.
How long does shipping take?
Delivery times vary by service and destination. Domestic typically takes 1-3 days, while international can take 3-7 business days.
What happens if my package is lost?
All shipments include basic coverage up to £50. We'll help you file a claim with the carrier if any issues arise.
Can I ship internationally?
Yes, we support shipping to over 200 countries worldwide. International shipping requires additional customs documentation.
How do I track my package?
Use our tracking page and enter your tracking number to get real-time updates on your shipment's status.
What items are prohibited?
Common prohibited items include dangerous goods, weapons, and perishables. Check our shipping guidelines for a full list.
Do you offer refunds?
Refunds are available for unused labels within 24 hours of purchase. Contact our support team for assistance.