Privacy Policy

We collect the following types of information: • Personal Information: Name, email address, phone number, and billing address for account creation and payment processing • Recipient Information: Names and addresses of letter recipients • Document Content: PDF files and text you upload for letter printing • Technical Information: IP address, browser type, device information, and usage analytics • Payment Information: Credit card details (processed securely through Stripe)

We use your information to: • Process and fulfill your letter sending orders • Communicate with you about your orders and account • Provide customer support and respond to inquiries • Improve our services and user experience • Comply with legal obligations and prevent fraud • Send you important updates about our services (you can opt out of marketing communications)

We share your information only in these limited circumstances: • Third-party Service Providers: We work with ClickSend and other postal services to print and deliver your letters • Payment Processors: Stripe processes payments securely on our behalf • Legal Requirements: We may disclose information if required by law or to protect our rights • Business Transfers: In the event of a merger or acquisition, your information may be transferred We never sell your personal information to third parties or use it for purposes other than providing our services.

We implement robust security measures to protect your information: • All data is encrypted in transit and at rest using industry-standard encryption • Access to personal information is restricted to authorized personnel only • Regular security audits and updates to our systems • Secure document deletion after successful letter delivery • PCI DSS compliance for payment processing While we strive to protect your information, no method of transmission over the internet is 100% secure.

We retain your information for the following periods: • Account Information: Retained while your account is active and for 7 years after closure for legal compliance • Letter Content: Securely deleted within 30 days after successful delivery • Order History: Retained for 7 years for accounting and legal purposes • Support Communications: Retained for 3 years to improve our services You can request deletion of your personal information, subject to legal retention requirements.

Under GDPR and other privacy laws, you have the right to: • Access your personal information and receive a copy • Correct inaccurate or incomplete information • Delete your personal information (subject to legal requirements) • Restrict or object to processing of your information • Data portability - receive your information in a structured format • Withdraw consent for marketing communications To exercise these rights, please contact us using the information provided below.

We use cookies and similar technologies to: • Remember your preferences and settings • Analyze website usage and improve our services • Provide personalized content and advertisements • Ensure security and prevent fraud You can control cookies through your browser settings. For more details, see our Cookie Policy.

As we provide international letter delivery services, your information may be transferred to and processed in countries outside your residence. We ensure adequate protection through: • Standard Contractual Clauses approved by the European Commission • Working only with service providers that maintain adequate security standards • Implementing appropriate safeguards for international data transfers

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: Email: privacy@postage.to Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom For data protection matters in the EU, you can also contact your local data protection authority.